Refund policy

Because most of our products are custom printed specifically for each customer, all custom printing orders are considered final sale and are not eligible for return, exchange, or refund once production has started.

Order Cancellations

Orders cannot be canceled more than 15 minutes after confirmation.

Once your order has entered production, it cannot be canceled, changed, or refunded. Please contact us as soon as possible if you need to make a change.

Customer-Provided Artwork

Customers are responsible for reviewing and submitting the correct artwork, including:

Design size and dimensions
Image resolution and print quality
Spelling and content
Color settings
Transparency and background
Placement and orientation

We are not responsible for errors contained in customer-provided files or for results caused by low-resolution, blurry, incorrectly sized, or improperly prepared artwork.

If a proof is provided, production will begin after the proof has been approved. Once approved, the customer accepts responsibility for the design, size, spelling, layout, and other artwork details.

Color Differences

Colors displayed on phones, monitors, and other screens may differ from the final printed product.

Minor differences in color, brightness, saturation, texture, or print placement are normal and are not considered defects. We do not guarantee an exact color match unless a physical color sample or approved color-matching arrangement has been confirmed in writing before production.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately after delivery.

If your order arrives damaged, defective, or different from the approved order specifications, contact us within 7 calendar days of delivery.

Please provide:

Your order number
A description of the issue
Clear photographs of the entire product
Close-up photographs showing the defect
The quantity affected
Photos of the shipping box and packaging if the shipment was damaged

Do not discard, alter, use, wash, press, apply, or install the affected products before contacting us.

After reviewing the claim, we may provide a replacement, reprint, store credit, partial refund, or full refund, depending on the circumstances. The appropriate resolution will be determined by 4UprintDTF.

DTF and UV DTF Application

Customers are responsible for following the recommended application, pressing, peeling, curing, cleaning, and storage instructions.

We are not responsible for damage or failure caused by:

Incorrect temperature, pressure, or pressing time
Incorrect peeling method
Incompatible or coated materials
Improper surface preparation
Incorrect washing or care
Installation or application errors
Use of equipment that is not properly calibrated

We strongly recommend testing a small sample before applying an entire production order.

Quantity Claims

For orders containing multiple pieces, any shortage, defect, or quantity discrepancy must be reported within 7 calendar days of delivery.

Please count and inspect all items before using or distributing them.

Shipping Damage and Lost Packages

Customers must verify that the shipping address is complete and correct before placing an order.

We are not responsible for delays caused by shipping carriers, weather, customs, incorrect addresses, or other circumstances outside our control.

If a package is marked as delivered but cannot be located, please contact the shipping carrier first. We will assist with available tracking or claim information when possible.

Approved Returns

No return may be sent without prior written authorization from 4UprintDTF.

Unauthorized returns will not be accepted.

If a return is approved:

Items must be returned in their original condition and packaging.
The customer may be responsible for return shipping.
Original shipping charges are non-refundable unless the return is caused by our error.
Any approved refund will be issued to the original payment method.
Processing times may vary depending on the payment provider.

Non-Returnable Items

The following items are not eligible for return or refund unless they are confirmed to be defective or produced incorrectly by us:

Custom-printed products
DTF transfers
UV DTF stickers and transfers
Gang sheets
Personalized products
Products made from customer-supplied artwork
Rush orders
Samples and test prints
Clearance or final-sale items
Products that have been used, pressed, applied, installed, washed, altered, or damaged after delivery